Concerns raised with TSB

Lanark and Hamilton East MP Angela Crawley, Clydesdale MSP Màiri McAllan and Clydesdale North councillor Julia Marrs have met with TSB over the proposed closure of their Lanark branch. 

Last week TSB announced the closure of 70 branches across the UK including the Bannatyne Street bank as a result of a decline in use. 

Customers of the Lanark branch could now face a 30 mile plus round trip to Motherwell to access their nearest branch after the closure on 27th April 2022. 

The SNP representatives pushed for provision of a mobile bank as an absolute minimum and await a response from TSB. 

The bank has also committed to offering all staff affected by the closure another position within the company. 

Commenting, Lanark and Hamilton East MP Angela Crawley said: 

“I am grateful to TSB for agreeing to meet with us today and we were able to raise a number of concerns from our constituents about the closure of the Lanark branch. 

“This will be the sixth TSB to have closed in Lanarkshire in the past few years and that means customers will now need to travel to Motherwell to access their bank which is a long way for some to travel. 

“I am also disappointed that the justification for closing the branch is the decline in use when, for large parts of the past two years, people have been unable to leave their homes let alone visit a bank.” 

Clydesdale MSP Màiri McAllan added: 

“I’m very disappointed that TSB are planning to close their Lanark branch. 

“Losing the Lanark branch is a blow for those in the town and for folks outside Lanark who rely on it, including in our smaller, surrounding towns and villages. 

“Directing customers to Motherwell is impractical, expensive and unfair and we made this clear at our meeting. 

“We have pressed for the provision of a mobile unit as an absolute minimum and look forward to hearing from TSB about whether they will provide this.” 

Councillor Julia Marrs, Clydesdale North, said:  

“Whilst I’m grateful that TSB have taken on board concerns raised and understanding of the challenge and change in the banking sector, I am still concerned that customer number and transaction monitoring carried out through a pandemic cannot possibly reflect the normal usage of the branch and that alternative branches in Hamilton and Motherwell do not offer a viable alternative to a Lanark branch. 

“I’m disappointed that TSB seem to suggest closure is inevitable and against that background TSB have been tasked with offering and publicising further support for customers unable to travel to remaining branches such as wishing to switch banks and to consider offering a pop up or mobile branch.”